On Tuesday May 19th we re-opened our doors. In-store safety and social distancing measures will continue to be implemented including limiting customer traffic.
During this unprecedented time the health, safety and well-being of our employees, customers, families and greater community is our top priority. Our team is committed to doing our part to help prevent the spread of the virus.
Temporary Changes To Our Method of Operations
To help keep you and our employees safe we have implemented the following operational measures:
- Store Hours: Monday-Friday 9am-6pm, Saturday 9am-5pm & Sunday 10am-4pm
- We are now accepting unopened items (with proof of purchase, in original condition and packaging) and manufacturer defects for return or exchange. Final sale items are excluded. Items that are opened, damaged and/or not in resellable condition may not be eligible for a refund or exchange.
- At this time we will not be permitting customers to bring their pool or spa parts into our store. For assistance in finding replacement parts we ask that you take pictures with measurements and identify the make and model of the equipment that the part is for.
- We are continuing to provide water sample drop off service.
- Our service team is available to those who are symptom free. We ask that should you employ our service team that you provide a contactless work environment and respect social distancing practice should you speak with our team.
- We will provide updates to our operations as this situation evolves and current circumstances change.
Our staffing levels have been impacted by the current situation and we ask that you please be patient and know that we are doing our best to serve you and meet your needs. If we are unable to answer your call during our hours of operation (Monday-Friday 9am-6pm, Saturday 9am-5pm, Sunday 10am-4pm) please call us back as we are occupied assisting another customer.
We are currently booking liner replacements, weekly maintenance service, new equipment installs and general pool service. Please don’t hesitate to contact us should you require assistance, have questions or concerns. We want to thank you in advance for your patience, the trust you place in Starling Pools & Spa and for your continued support of local businesses. We are proud to continue serving our community.